Professional Mail Services, Inc. was incorporated on July 1, 1981 as a First Class Presort operation. Professional Mail Services, Inc. has been providing First Class mail presorting services to virtually every industry for over 35 years. As our client's needs grew, Professional Mail Services, Inc. invested in technology and expanded into areas such as direct mail, offset printing, materials and product fulfillment, high-speed laser printing, and various other high demand document processes. This growth has been driven by our policy of providing every client with individually detailed services that have met and, in most cases, exceeded their expectations. Professional Mail Services, Inc. is a nationally recognized United States Postal Service award winning company and continues to invest in technology to maintain our industry leading position for many years to come.
To be the most respected document generation and direct mailing company in our market by generating success for our customers, our employees, our community and our company – one document, one mailing and one project at a time.
At Professional Mail Services, Inc., we pride ourselves on our ability to satisfy the needs of each and every one our customers. We have two key principles that guide our business practices and procedures.
Always Exceed Customer Expectations - No other company of our type offers the kind of personalized, one-on-one customer support that Professional Mail Services, Inc. routinely provides its clients. Our primary goal at all times is to ensure that each and every customer is more than just 100% satisfied: It is our goal to ensure that our service exceeds our customers' expectations.
Design the Process to Meet the Individual Customers Needs - There is no canned approach to our customer service, programming or production processes at Professional Mail Services, Inc. Each customer is assigned an individual Customer Service Representative that is empowered to modify any process to meet the needs of the customer. We lead our industry by providing our customers with excellent communication, superior project management and on time deadline commitment.
We have never forgotten that we are in the SERVICE industry and our customers are our main focus. All of us at Professional Mail Services, Inc. are dedicated to the philosophy that our success is defined by our customer’s success.
This philosophy is actually embedded in our company culture and it is reinforced not just daily but hourly. Our management staff and our customer service staff are directly involved in the quality control process and the monitoring of project flow. The end result is that we provide better service because our personnel are empowered with knowledge and direct involvement.